Moderation Policy
Last updated: September 20, 2026
Expats-Moving is a community of expatriates. This policy describes the community guidelines, prohibited content categories, the takedown procedure, and applicable sanctions.
1. Community Guidelines
Our community is built on respect, diversity, and mutual help among expatriates. All members are expected to: ▸ Treat other users with respect and courtesy. ▸ Share authentic experiences and knowledge. ▸ Respect cultural, national, and linguistic diversity. ▸ Not post content that harms the community.
2. Prohibited Content
The following is strictly prohibited and will be removed: ▸ Spam and unsolicited commercial content. ▸ Hate speech, racism, or xenophobia. ▸ Harassment, threats, or intimidation. ▸ Intentionally false or misleading information. ▸ Illegal content (incitement to crime, violence, child exploitation). ▸ Material infringing copyright or intellectual property. ▸ Content violating the privacy of third parties. ▸ Impersonation of persons or entities.
3. Reporting Procedure
Any registered user can report content using the «Report» button found in forums, comments, reviews, and gallery photos. ▸ Select a reason (spam, hate, harassment, false, illegal, other). ▸ Add an optional description with details. ▸ The report is created with status «pending» and enters the moderation queue. ▸ You can also write to contacto@expats-moving.com indicating the content and reason.
4. Resolution Timeframes
We commit to reviewing reports within the following timeframes: ▸ Illegal content or content putting people at risk: top priority, review within 24 hours. ▸ Spam and commercial content: review within 48 hours. ▸ Other reports: review within a maximum of 72 hours. In serious cases, content may be preventively hidden while under investigation.
5. Actions and Sanctions
After reviewing a report, the moderation team may: ▸ Remove the reported content. ▸ Dismiss the report if unfounded. ▸ Warn the author via notification. Sanctions for repeat or serious offenders include: ▸ Formal written warning. ▸ Temporary account suspension (7 to 30 days). ▸ Permanent ban from the platform. The decision is notified to both the reporter and the content author.
6. Transparency and Recourse
Users may exercise their rights of access, rectification, and erasure of their data under the GDPR. To appeal a moderation decision, contact contacto@expats-moving.com indicating the report ID. We keep an internal record of moderation actions to ensure traceability and the proper functioning of the community.
Moderation Contact
For reports, appeals, or moderation inquiries:
Email: contacto@expats-moving.com
Owner: JESÚS MANUEL MARTÍN DE LOS SANTOS
Address: Carrer Pau Claris 97, 4º 1ª, 08009 Barcelona