Privacy Policy
Last updated: September 20, 2026
At Expats-Moving we respect your privacy and comply with EU Regulation 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights. This policy explains what data we collect, how we use it and what rights you have.
1. Data Controller
The data controller of your personal data is JESÚS MANUEL MARTÍN DE LOS SANTOS, with CIF 29802669M and address at Carrer Pau Claris 97, 4º 1ª, 08009 Barcelona. You can contact us at contacto@expats-moving.com.
2. Data We Collect
We collect the following personal data through the application and website: ▸ Identification data: name, surname and contact details (email, phone). ▸ Profile data: username, country of interest, language preferences and account settings. ▸ Creative content: blog articles, reviews, forum posts, gallery photos and content generated or uploaded to the platform. ▸ Navigation data: IP address, device type, operating system and anonymous usage statistics. ▸ User-generated content: chat messages, comments and ratings. ▸ Audio data (optional): voice recordings for the chat assistant, only if you use the voice input feature. ▸ Location data (optional): for time zone comparison tools and local recommendations. ▸ Payment data: transaction information securely processed by certified external providers (Stripe).
3. Purpose of Processing
We process your data for the following purposes: ▸ Manage and respond to your requests for information and digital services. ▸ Provide the article, image and publication generation services you have contracted. ▸ Manage access to the community, forums and interactive tools. ▸ Facilitate contact between expatriates and directory businesses. ▸ Process payments and manage transactions associated with your services. ▸ Communicate with you about news and relevant content. ▸ Send commercial communications, offers and promotions (only with your consent). ▸ Comply with applicable legal and tax obligations.
4. Legal Basis
The legal basis for processing your data is: (a) the execution of a contract or pre-contractual measures at your request; (b) compliance with legal obligations; (c) your express consent for commercial communications and processing of data not strictly necessary for the service.
5. Data Retention
We retain your personal data for as long as necessary to provide the requested service and, subsequently, for the legally required periods (up to 6 years for tax and accounting obligations). Unnecessary data will be securely deleted once these periods expire.
6. Data Sharing
Your data may be shared with the following platforms and providers: (a) Businesses and service providers in the directory, when you contact them through the platform. (b) Stripe, as a certified payment processing provider. (c) Google, Microsoft, Facebook and Apple, as authentication providers through social login. (d) Base44, OpenAI (GPT models), Google (Gemini) and Anthropic (Claude), as artificial intelligence service providers for the chat assistant, integrated translator, article generation, image generation and natural language processing (see section 7 for more detail). (e) OpenAI (Whisper), for transcribing audio files to text. (f) Google (Veo), for generating videos using artificial intelligence. (g) Cloud infrastructure providers (Expat, AWS/Google Cloud) for hosting and storing data of published content. (h) YouTube (Google), for playing documentaries and videos embedded on the platform. (i) OpenStreetMap and Leaflet, as interactive map providers for comparison and geographic location tools. (j) Google Analytics, for measuring and analyzing website traffic and user behavior. (k) Email service providers for sending notifications and communications to users. (l) Public administrations when there is a legal obligation. All providers offer a level of data protection equal or equivalent to that required by the GDPR, through standard contractual clauses and appropriate technical and organizational security measures. We will not share your data with third parties for commercial purposes without your consent.
7. Use of Artificial Intelligence
Our platform uses artificial intelligence services from the following providers, each with a specific purpose: ▸ Base44 and OpenAI (GPT-5 models): chat assistant (Peeter) that processes the text of your messages to generate help and information responses about living abroad; integrated translator that translates texts between available languages; generation of blog articles and country guides. ▸ Google Gemini: content generation with internet search capability to obtain real-time updated web information. ▸ Anthropic (Claude): natural language processing for complex analysis and editorial content generation tasks. ▸ OpenAI Whisper: transcription of audio files to text (e.g., voice notes or audio-format articles). ▸ Google Veo: generation of illustrative videos using artificial intelligence. ▸ Image generation (DALL-E / Google Imagen): creation of illustrations for articles, guides and editorial content on the platform. The text of your messages and queries is sent to these providers exclusively to generate the response in real time. It is not stored permanently or used to train their models. Before using the chat assistant, the application requests your express consent through a checkbox. We do not share your personal data with AI providers for model training purposes.
8. International Transfers
Your data may be transferred to providers located outside the European Union (mainly the United States), ensuring in all cases compliance with the GDPR through standard contractual clauses approved by the European Commission.
9. Mobile App Permissions
The mobile application may request the following permissions: ▸ Notifications: to inform you about news, replies to your messages and relevant content. ▸ Camera and gallery (optional): to upload photos to the community gallery and your profile. ▸ Location (optional): for time zone comparison tools and local recommendations. ▸ Microphone (optional): to record voice notes and use the voice chat assistant. ▸ Storage (optional): to save your projects and downloaded exports.
10. Security Measures
We apply appropriate technical and organizational measures (encryption, access control, backups) to ensure the security of your data and prevent its alteration, loss or unauthorized access, in accordance with the state of the art.
11. User Rights
You can exercise at any time your rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw the consent given, by writing to contacto@expats-moving.com or by postal mail to the controller's address (Carrer Pau Claris 97, 4º 1ª, 08009 Barcelona). You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe a right has been violated.
12. Minors
Our services are not directed at children under 14. We do not deliberately collect data from minors without the authorization of parents or legal guardians.
13. Modifications
We may modify this Privacy Policy to adapt it to legislative or jurisprudential changes. We recommend reviewing it periodically. We will notify significant changes through the application or by email.
Account Deletion Request
You can request the deletion of your account and all associated data at any time from your user panel. If you cannot access it, send us an email at contacto@expats-moving.com.